About the Challenge
Are you driven by results, fearless in the face of challenges, and passionate about ensuring customer compliance through effective collection strategies? Do you enjoy structured fieldwork, communicating with diverse stakeholders, and upholding company policies with professionalism and integrity? If you’re ready to thrive in a fast-paced environment and contribute to financial recovery processes, this role is for you!

As a Remedial Staff, you will be responsible for handling overdue accounts, coordinating with collectors, ensuring proper unit repossession, and maintaining accurate documentation in accordance with company SOP and legal standards.

Requirements:

• Minimum Diploma (D3) degree in any major.
   
• At least 1 years of experience in collection or remedial work (Fresh Graduate are welcome).
   
• Proficient in Microsoft Office and internet-based tools.
   
• Strong interpersonal, negotiation, and communication skills.
   
• High integrity, result-oriented, disciplined, and accountable.
   

Responsibilities:

• Plan and monitor the handling of overdue consumers (DPD 60+).
   
• Execute field collections, negotiate payment plans, and coordinate unit repossession.
   
• Process customer payment collections and deposit funds within 1 working day.
   
• Submit daily updates, including DTP (Debt Collection List) and weekly visit reports.
   
• Collaborate with internal teams and external stakeholders (customers, local authorities, community leaders).
   

Our selection procedure in a nutshell:
Our recruitment process is straightforward—just a few conversations with our HR team and department leaders. If you are excited to be part of a high-performing team with a strong mission, hit the ‘Apply for Position’ button and send us your application. We look forward to meeting you!